InKnowTech offers a range of workplace services for the digital enterprise to maximize productivity of its employees, irrespective of where they work from.
Service offerings include:
- Enterprise Service Desk
- End user Compute Device Management (desktops, laptops, thin client devices)
- Mobile Device Management (Android, iOS and Windows mobile phones and tablets)
Scope of services includes:
- Remote management and support of devices
- Asset management
- Incident, change, problem and configuration management
- Security and back-up management
- Telephonic and email support to end users for various issues
- Deskside support where required
- Service requests (user addition / deletion, password resets, IMAC, application provisioning)
Service delivery can be remote from InKnowTech’s Operations Management Center, or from client’s local operations center.
Pricing models can include per device, per incident, or per user based model, depending on client requirements.