Experience : 8+ Years
Location : Bangalore
No of Positions: 2
- Hands on experience in Incident/Major Incident Management.
- Knowledge of various ITSM & Event Management Tools.
- Experience in Service Design of ITSM processes.
- Experience in handling Major Incident Management
- Experience in Service Transition of ITSM functions.
- Designing, Forecasting and solutioning of ITSM proposals.
- Exposure to RIM/Application Support Management of large clients across various geographical locations.
- Experience in people management, preferably in a manager role with direct reports.
- People managers from the Service Operations domain having played the Process Owner role will be preferred.
- SLA & OLA Management.
- Stake Holder & Vendor Management.
- Understanding of Infrastructure, Application & Network layers.
- Exposure/knowledge of future computing solutions and evolving automation technologies.
- Knowledge of the Command Centre/NOC approach.
- Knowledge of IT Project Management.
- Incident Analysis and Reports
Certifications Required: ITIL Foundation Certified