Program Manager

Experience : 8+ Years

Location : Bangalore

No of Positions: 1

Job Description:

  • Overall 12+ Years of Experience in IT Services.
  • Team Management -Having Minimum 50-60 size of team.
  • MIS: Ticket analysis, Reviews with both internal and Client management.
  • Service Level Management, Escalation handling.
  • Should have experience handling teams like End User Computing, Service Desk, Data Center Operations.
  • Strong Knowledge on ITIL Process and IT Service Management.
  • Identify and highlight potential capacity/ availability issues before they can impact the live service.
  • Identify and mitigate risks to avoid costly emergency action.
  • Act as a medium between the project teams and the IT delivery teams for capacity/ availability.
  • Facilitate the impact of technical changes in live (where appropriate)
  • Define the IT capacity/ availability principles.
  • Get more out of existing IT resources and improve IT cost per service unit positions by reuse and tighter capacity management.
  • Eliminate redundant work and ensure consistent reporting
  • Experience of handling large team.
  • Report – Excellent Analytical skill, Very good Knowledge in report preparation – Daily, Weekly and Monthly.
  • Review – Experience in Reviews with clients and internal team,
  • Correctly show availability associated with SLAs and resilience.
  • Provide timely capacity and related cost information for more informed business decisions
  • Ensure Project consumption at future growth levels and uncover bottlenecks with sufficient warning to correct before business services are adversely affected.
  • Accomplishes information technology staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; initiating, coordinating, and enforcing systems, policies, and procedures.
  • Maintains staff by recruiting, selecting, orienting, and training employees; maintaining a safe and secure work environment; developing personal growth opportunities.
  • Maintains organization’s effectiveness and efficiency by defining, delivering, and supporting strategic plans for implementing information technologies.
  • Directs technological research by studying organization goals, strategies, practices, and user projects.
  • Completes projects by coordinating resources and timetables with user departments and data center.
  • Preserves assets by implementing disaster recovery and back-up procedures and information security and control structures.
  • Recommends information technology strategies, policies, and procedures by evaluating organization outcomes; identifying problems; evaluating trends; anticipating requirements.
  • Accomplishes financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective action.
  • Maintains quality service by establishing and enforcing organization standards.
  • Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.
  • Contributes to team effort by accomplishing related results as needed.


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