telecom-service-management-inknowtech

Rollout and Service Management Partner for a Global Telecom Service Provider


Customer Background

The customer is a UK-based Global Telco working with Fortune 500 customers. Customer has a captive center in India to render Outsourced Deployment, Service Management and 24/7 NOC Management services to its global customers.

Challenges

  • Not enough resource bandwidth for quick deployment of network in multiple locations in India
  • Implementation and Operationalization of NOC in a short time
  • Resource mobilization for ongoing service management
  • IT Management at various customer locations where heterogeneous use of technology is present

Solution

  • Optimized the cost and increased standards in quality
  • Increased competitiveness by supporting fast deployment of resources
  • Developed proposals, costs and deployment strategies after partnering in the customer acquisition process
  • Made end customer acceptance process seamless
  • Stringent measurement and higher quality of resources with knowledge of Service Management and workplace expertise ensured SLAs in excess of 99%

Deliveries

  • Deployment of IP Telephony networks for its customers in many locations supporting thousands of end users
  • IT Service Management of telephony networks at customer locations on a 24/7 basis
  • NOC management services
  • Leased line and WAN management services
  • Total IT management in two of their customer locations which include heterogeneous technologies

Value Proposition

InKnowTech’s deliveries to the customer are strongly laced with value add and improvement programs across contracts.

  • Cisco-based end-to-end IP Telephony deployment and service management in four locations across India and Sri Lanka covering 5000 end users in BPO environment with SLAs that required a 99.8 % uptime
  • Total IT Management for a BPO (SLA and Outcome-based model) with 10000 seats in three cities covering Service and Workplace management

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Customer Background

The customer is a UK-based Global Telco working with Fortune 500 customers. Customer has a captive center in India to render Outsourced Deployment, Service Management and 24/7 NOC Management services to its global customers.

Challenges

  • Not enough resource bandwidth for quick deployment of network in multiple locations in India
  • Implementation and Operationalization of NOC in a short time
  • Resource mobilization for ongoing service management
  • IT Management at various customer locations where heterogeneous use of technology is present

Solution

  • Optimized the cost and increased standards in quality
  • Increased competitiveness by supporting fast deployment of resources
  • Developed proposals, costs and deployment strategies after partnering in the customer acquisition process
  • Made end customer acceptance process seamless
  • Stringent measurement and higher quality of resources with knowledge of Service Management and workplace expertise ensured SLAs in excess of 99%

Deliveries

  • Deployment of IP Telephony networks for its customers in many locations supporting thousands of end users
  • IT Service Management of telephony networks at customer locations on a 24/7 basis
  • NOC management services
  • Leased line and WAN management services
  • Total IT management in two of their customer locations which include heterogeneous technologies

Value Proposition

InKnowTech’s deliveries to the customer are strongly laced with value add and improvement programs across contracts.

  • Cisco-based end-to-end IP Telephony deployment and service management in four locations across India and Sri Lanka covering 5000 end users in BPO environment with SLAs that required a 99.8 % uptime
  • Total IT Management for a BPO (SLA and Outcome-based model) with 10000 seats in three cities covering Service and Workplace management

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