InKnowTech’s Network Management services include the following offerings:
- LAN and WAN device monitoring and management, covering switches, routers, load balancers, and wireless network devices across all major brands
- Monitoring and management of security devices and applications such as VPN, firewalls, IDS, IPS and SIEM tools
- Voice and video conferencing infrastructure management, in both enterprise and contact center environments
Scope of services broadly covers the following:
- 24×7 Monitoring
- Incident Management
- Change Management
- Configuration Management
- Performance and Availability management
- Problem Management
- Routine run book administration, handling service requests and vendor coordination for AMC and support services
- Comprehensive reporting on availability, performance, incident management and other SLAs
Service delivery can be remote from InKnowTech’s Cloud Operations Management Center, or from client’s local operations center.
Pricing models can include per device, per incident / task, or resource-based model, depending on client requirements.
InKnowTech also provides specialized support services to telecom companies for OSS and BSS management.