Managed Services done right have the ability to help businesses of all sizes operate more efficiently and compete on a global scale. Managed IT Services began when large companies with increasingly large and complex Networks and IT deployments sought to push the responsibility of managing their networks to external providers. Specialists were needed that had […]
Enterprise IT Management is a discipline that has evolved well over the time. The widespread adoption of ITIL as a framework for IT Management has brought in standardization in the way IT managers across enterprises define the kind of work they do (terminology) and how the work gets done (process). Of course, the ITIL framework […]
Traditionally, IT functions used to be the prerogative of technologists, engineers and IT professionals. As IT percolated more and more in to the enterprise, the profile of IT users has undergone a sea change. Especially so in a Digital Enterprise. In a Digital Enterprise, everything is IT-driven, from the front desk to the edge of […]
A new philosophy in IT Management to the Digital Enterprise Every IT Infrastructure needs Operational Support. IT management is a mature area with great references/standards/best practices. The concepts of Service Desk, ITIL (IT Infrastructure Library), etc., are there for decades now. Service Levels Objectives, Service Level Agreements are part of the common vocabulary even for […]
The BPO (Business Process Outsourcing) industry is rightfully viewed as a high-risk sector for data breaches, primarily due to loosely deployed data security regulations and ineffective third-party access controls. Indeed, with new technologies such as AI, machine learning and Robotic Process Automation (RPA) offering the ability to parse through increasing amounts of customer data, the […]
A BPO deals with a huge amount of client data. Protecting this data is essential for the BPO to survive. Data theft is the theft of a company’s intellectual property or theft of company’s relevant information. Data theft is a huge problem that is faced by the BPOs nowadays. In order to protect data the […]