Case Study -
Cloud Transformation

Cloud Transformation For Software Services Enterprise

Customer Background

Customer is 800 people strong Software Services Enterprise with clients predominantly in Europe and North America. The customer was using Microsoft Exchange-based email services with Outlook as the front end at its workplace.

Challenges

  • Inappropriate Spam Management in its Email system
  • Insufficient mail storage to handle the needs of the end-user, despite the continuous increase of capacity
  • Performance issues regarding access for the roaming user through webmail
  • Increasing cost of license since Server OS and Exchange were updated to newer versions
  • Difficulty of the in-house team to absorb virtualisation architecture and the new version of exchange

Solution

  • Hosting of customer email service on Google apps-based Mail service
  • Seamless transition of mail service from Exchange to the cloud
  • Deploying end-user mailboxes, address boxes and backup
  • End-to-end Service Management covering administration and service uptime

Deliveries

  • 95% Spam Management
  • Transition of mail service from Exchange to the Cloud
  • Increase of mailbox capacity from 5 Mb to 7 GB
  • Provision for regular backup of mailboxes
  • Managed services end-to-end, covering administration and service uptime
  • Enhanced webmail access from anywhere in the world

Value Proposition

  • Spam Management was packaged with antivirus
  • Immediate cost reduction due to removal of server, OS, Exchange Server, Antivirus and Spam Management tools and release of storage
  • Reduction in manpower costs since management needs came down

With a migration from the traditional Email management system to the service deployed by us, customer achieved Return on Investment (ROI) in less than a year.

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